The owner of the online store www.diana.penikoorem.com (hereinafter Penikoorem) is Vildiveski OÜ (registry code 80156986), located at Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Raua tn 39, 10124.
TERMS OF SALE AND DELIVERY INFORMATION
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
Penikoorem products can be purchased through the e-shop.
To order goods from the e-shop, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method for product delivery. The screen will then display the amount of the fee, which can be paid via a bank link, invoice or debit card.
You can pay for the goods through bank links (Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay) või by using a bank card (Visa and MasterCard).
Payments are mediated by Maksekeskus AS.
Kirjastus Penikoorem Non-profit Association is the chief processor of personal data, Kirjastus Penikoorem Non-profit Association forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
The goods are paid for in euros (€).
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
Client can download the e-book after purchase.
Right of withdrawal
Right of withdrawal
The right of withdrawal does not apply to:
- If the buyer is a legal entity;
- if cliend has already downloaded the e-book.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here and sent to the e-mail address lpenikoorem@gmail.com no later than within 14 days of receipt of the goods.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery of the item. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to penikoorem@gmail.com. The Online Store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The Online Store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Solving disputes
If the buyer has complaints about the Online Store, they must be sent to the e-mail address penikoorem@gmail.com.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Protection Board of Estonia. The terms of the procedure can be viewed and the application submitted hereThe Consumer Protection Board of Estonia is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union consumer dispute resolution platform. poole.
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